This book is like a "Call Centers for Dummies" meets "Everything You Ever Wanted to Know About Call Center Management But Were Afraid to Ask!". This is an educational to that can lay the ground work for an aspiring call center manager or hone the skills of the most experienced call center manager. Very well written and comprehensive book that almost acts as a call center efficiency consultant. I have put together presentations for senior management based on material in this book that made jaws drop. Thanks to this point of reference I have been able to make many positive changes in my call center's reporting, forecsting, and performance measurement tactics. If you are thinking about dishing out a couple grand a head for offsite training I would highly recommend trying this book first and saving your budget!

Brad Cleveland and ICMI have published a real goldmine with this title. Call Center Management on Fast Forward relates the key knowledge needed to successfully run a call center for maxiumum productivity and for the best service to the callers. This book is based on ICMI's many years of consulting and lots of hands-on experience. You will learn how to manage a call center not based on your intuition, but rather on the mathematical realities of queueing theory and random call arrivals. What can be a hard subject is explained very well so that a manager can really put the author's advice into practice. We at Portage Communications are going to start including a free copy of this book along with every copy of our Call Center Designer and SimACD call center planning and workforce staffing software that we sell. We like it that much!

This book is for everyone in the business world, not only for call center managers. All organizations of all sizes are closing the gap between businesses and customers. And the main customer contact point, call center, is coming into a spotlight as the centerpiece of businesses. This book introduces readers to call center management practices, the good and the bad. It also point out the factors that are changing call centers, their functions and people who work in them. Its insight into some of the technology changes help readers grasp their importance in the context of everyday operation. Fast reading.

This book has changed my life spiritually and physically! Even though the book is mostly about acquiring healthy eating and hygiene habits, I selected it to cling to as a tool and motivator to help me through the quit smoking process. I feel this nasty habit has miraculously been taken away from me due to Joseph Dispenza's wonderful book! Not only do I feel better physically, but I feel I have spiritually reached a higher level. I also have a better attitude and feel happier. This book has helped me to care more about my health and to carefully select what I put into my body. I hope to live a healthy life like Dr. Hazel Parcells did for 106 years!

The author does a masterful job of exposing the remarkable work of Dr. Hazel Parcells to a wide audience in a way that is enjoyable and yet very practical and informative. The consciousness of this planet has never been more prepared to embrace this beautiful message. That if we understand natures healing principles and take responsibility for our own health we have a chance to "Live Better Longer". Thank you Joseph Dispenza for bringing us this message of hope.

This book confirms what we all know but refuse to acknowledge...our food, our environment and our general outlook on life will be our downfall. Thanks to Dr. Hazel Parcells and Joseph Dispenza we can take heart in knowing all that can change. This book is a must for anyone concerned about health and well-being. It offers practical advice for daily living, but most of all it offers HOPE

IVE READ ALL THE BOOKS AND THIS IS THE MY FAVORITE SERIES OF ALL. iVE ALWAYS BEEN INTO MEDICINE AND THEY GAVE A LOT OF INFO ON THAT AND REAL SCENARIOS.

i love the series. i am interrested in medicine and love itwhenthey describe the wounds. i live for the gory details

This is a truly awesome book. Even though I have only read 2 books in the Med Center series, I am already addicted. She uses down-to-earth characters and real-not-real situations. A refreshing change from other books I've read. If you were like me, thinking that series are stupid and so old-fashioned you'll definitely change your mind when you read this book. Happy reading!

The most formidable books on spiritual growth focus on the wisdom of perfect evolved gurus and their untouchable pureness. This book is not that. I actually thought it would be less helpful because it's not. The author admits fallibility and communicates openly of his lengthy ride to truly knowing God, Love and his purpose. Well the long ride is fast, amazing and too short as a series of personal stories about real lives that he thought to touch but touched him as deeply. This book is about the wonder of our ability to remember our birth and pre-birth and I enjoyed each story, but I was especially struck by the transformation anyone can experience when they listen to and experience the suffering and subsequent growth of another human being. I'm missing out on opportunities daily. Thank you ,Mr. Bongard, for the reminder!

My favorite quote from the book is, "...that who you are is not primarily a human being having a spiritual experience but rather a spiritual being having a human experience."

This book addresses our connection with God without the confines of religious thought. It addresses very human experiences. This book gives support for the idea that the "unexplainable" things we experience may have meaning in the bigger picture.

I recommend pages 135 - 136 as a preface to reading the book for anyone who struggles with the role of God in their lives. This is an excellent book for everyone, even skeptics! This is an uplifting and quick read. I hope you enjoy it as much as I did.

The Near Birth Experience by Jerry Bongard is one of those landmark publications that opens the windows of our minds. We all ask, "Who am I?, Where did I come from?," and "What is my purpose in life?" The Near Birth Experience leads us to the answers to those questions. Very importantly, Jerry Bongard leads us to find our own answers to those questions through the memory regression technique he has used countless times as a professional counselor and which he describes and documents in his book. Jerry Bongard joins Michael Newton (Journey of Souls) and Loel L. Whitton and Joe Fisher (Life Between Life) in exploring the boundaries before our birth and revealing the deep roots, the guidance and connections we bring with us on our life journey. His evidence is clear! A "must read" for any soul in search of truth and meaning, and a beautiful addition to anyone's metaphysical/spiritual library.

Virus is the first med center book I read and it got me so hooked that now I'm planning on ordering all 6. Virus is about 5 young teenagers who volluteer at the local hospital. Then a lethal virus sweeps over Grant and captures the life of one teenager, threatening to take even more, until they call in outside help. Who knows if Grant and the volluteers will ever beat this one?

I have read all of the Med Center series and I really like them. I only wish Ms. Hoh would write more!

This book was amazing, I can usually only read books once or twice but i have read this book 5 times. This book has inspired me to become a voluteer at my neighbourhood hospital. This book reminds me of my life. a new virus that no one has heard of struck my city (Toronto) and everyone is panicking, and also the volunteers remind me of me and my friends who volunteer at our hospital too. Sunnybrook (my local hospital) sounds a lot like Med Centre. I LOVED THIS BOOK AND I GUARANTEE YOU WILL TOO!!!

While this book did allow me a glimse into a far away world (Mainly Africa)only some of the stories were truely worth reading. Most of them seemed to drag on and have no particular point. Even so, the environment and the dialogue were exceptional, and i truely learned about other cultures. There were only two stories in there i thought actually deserved four stars. One was "My First Lion Hunt." This story had plot, characters, humor, and a great ending. I would recommend just reading this story! I was a bit dissapointed in the lack of depth and plot in a few of the stories, and the terrible endings (they didn't seem very well thought out). However, for the most part this was an enjoyable and educational book. FOR FURTHER READING go the PEACE CORPS web site and read some of the stories there! Enjoy!

This collection of 13 short stories written by Peace Corps volunteers with advanced degrees and American ways of seeing social and economic life, is full of unexpected insights. As the stories unfold, one understands just a bit better why a fish farmer gives away most of his hard-earned first harvest; how school lessons reinforced with beatings are still considered the only way to make students learn in one village; how young tribal Africans, with good humor, put a young volunteer in his place with an elaborate version of a rural snipe hunt; why one older volunteer chose to remain permanently

Geraldine Kennedy's choices cannot be faulted. I don't know of any other volume that has captured the Peace Corps spirit as insightfully as "From the Center of the Earth."

This is a "fun to read" book that fully describes the methodology of hacking attacks. It is by far the most enjoyable book I have read on the subject. The book is not a textbook or a reference book, yet I found that I learned a lot while I read it and I have continuously referenced it for specifics of the techniques that are described.
Ed starts by providing short intros to UNIX, NT and IP networking, which provide valuable info to readers who don't have good backgrounds in all three. He then walks the reader through the typical steps of an attack. Each of the sections, Reconnaissance, Scanning, Gaining and Maintaining Access and Covering Your Tracks contain well-written, up-to-the minute descriptions of the current methodologies found in the field as well as descriptions of the tools that are used.
He references the authors of the tools and points to their web-sites. There is great info on Sam Spade, THC-Scan, Cheops, nmap, nessus, IDS evasion techniques, buffer overflows, L0phtCrack, John the Ripper, Dsniff, Hunt, Netcat, TFN2K, BO2K, RootKit and others. Yet this isn't a set of man pages or an attempt to prove that he knows more tools than anyone else does. The usage of each tool is described in the context of the methodology that he is explaining.
My favorite chapter is "Putting it all Together: Anatomy of an Attack", where Ed describes three different "real-life" attack scenarios. In each scenario, fictional hackers use the tools and methodologies described in the earlier chapters to break the security of fictional target companies. This chapter really ties it all together!
Anybody who has heard Ed speak at numerous conferences will recognize his fun, fact-filled, informative style. This book is suitable for system administrators, technical experts, security practioners and business executives. I would recommend this book to everyone interested in the security of their systems and networks.

Counter Hack is a great book overall. It encapsulates all that should be a good technical book. It's easy to read, easy to follow, contains lots of useful information, and doesn't bog down the reader with useless specifications or incredibly obtuse details.

From the view of a security newbie, this book provides an all-encompassing view of hacking and counteracting it. The book starts out with a simple introduction to various system and network technologies, and then details the ways to hack into, and then prevent hacking into these technologies. The book takes a great view in each chapter. First it explains the evil hacker's view and how they could exploit vulnerabilities and weaknesses. Then it follows it up with how to shore everything up and prevent such hacking.

This book also goes into the tools, websites, and methods to hack and to counter hack, providing an invaluable reference without annoying the reader with too much information. Include this with its remarkable readability, and I would say this should be required reading for anyone administrating networks or writing software applications.

In short, I could not imagine a better security book around.

This has got to be one of the best books that I've read on computer security, hands down. Ed obviously put a great deal of time and creativity into designing a book that would give a system/network administrator exactly what s/he needs to do useful computer security work: a solid understanding of the fundamentals. He follows that up with excellent descriptions and tutorials on the hacking process, including tools and techniques. I loved Ed's introductory chapters, titled "Pretty Much Everything You Need to Know about {"TCP/IP","Windows NT/2000", "Unix"} to Follow the Rest of This Book, in N pages or Less." This was just an incredibly good idea. It provides a great introduction to what you need if you're new to this. It also provides great review on material that you might use every day but need to remember or understand more deeply. And, once you finish these, you're ready to learn about hacking/auditting tools and techniques. Now, Ed takes a much *better* approach than most of the other books coming out today: for every tool, technique, or topic, he works to help you understand it very deeply. For example, most books include a short description of a tool, possibly accompanied by a table listing its command-line options. Ed takes the opposite approach -- he explains the tool's use and functionality in the right amount of detail and describes how the tool works, turning you into an instant power-user for every tool you use! I knew this book got it right when I saw 17 pages on Fyodor's nmap (the premier network mapping and scanning tool) -- to truly use nmap effectively, you've got to understand what it is that you're doing. The whole book shows this strong attention to exactly the right amount of focus on each topic and it shows. This is one of the best designed well-written books on computer security that I've read in a while. If you don't buy anything else on network auditting or penetration testing, buy this book!

I am SSG Eric Bitzer I was there during this battle I was the Point Man for Bco 1/327inf when we hit the opfor the problem is not army doctrine but was in a decision that was made by the company commander of Bco 1/327 inf to stay on the objective after taking it instead of moving off the objective that all light units do. If we would have moved off the objective this battle would have been a total success. Remember that this book is from a Battialion commanders veiw not from a soldier that fought the battle Col. Bolger makes some great points and was also a great commander but the fault is not his it was with one of his company commanders.

If Col. Bolger is a member of the US Army's brain trust, we're in pretty good shape. As an officer in a Light Infantry battalion, I have taken the Colonel's lessons to heart, and those lessons have enhanced my knowledge of Low Intensity Conflict. All officers assigned to light units, no matter their branch of assignment, should read his books, Hunger Hill especially.

The Battle for Hunger Hill should force the US Army Infantry School as well as the gurus at Ft Leavenworth to seriously consider re-writing current doctrine for light infantry units (especially with regard to Low Intensity Conflict and OOTW). The 1-327 Infantry proves again and again throughout the text that the "cookbook solution" (i.e. doctrine applied as dogma) is often the surest way to ensure one's own defeat. Rather, HOW to think instead of WHAT to think is the surest way to secure victory.

Any soldier or leader concerned with mission accomplishment and force protection through the artistic application of Maneuver Warfare (Auftragstaktik) simply MUST read this book. It is highly entertaining as well as informative. Indeed, any commander whose unit is scheduled for a rotation to JRTC should require every officer and NCO to read this book no later than twelve months out (thirty-six months out for RC units). You may go without it...but only at your own peril.

The Chaco Meridian is strictly for those already familiar with studies and locations in Southwestern archaeology. The author's theory about a common meridian linking Chaco and Aztec (N.M.) and Casas Grandes (Mexico) is interesting and well-argued, but far-fetched.
The book is cluttered with hundreds of references placed in middle of the text, which make for choppy reading. Many of the references are to Dr. Lekson's own work.
Four Corners archaeology has been studied by many, many scientists for many, many years. The result is a cloud of literature which turns over stone after stone; potsherd after potsherd, attempting to justify the cost of each new study. There is lots of dust, not much pure light.
Dr. Lekson raises more dust, pointing out the coincidence of three major sites on (almost) the same meridian. Hundreds of other sites don't line up with anything. One can connect any two sites with a straight line. Extended far enough, the line will probably strike something else. My hometown is on almost the same meridian as Oklahoma City and Waco. So?
To his credit, Dr. Lekson gently slams the fetish of Chaco astro-archaeology and its limitless imagined alignments of doorways and rocks with certain stars on certain nights. Most of the "alignments" are pure Hohokam. The bend of a creek (we don't have mountains around here) viewed from my attic window lines up perfectly with sunrise on May 17. You have to stand on a chair in just the right spot to make everything line up. Is this a magic place, or what?
I'd like to give Dr. Lekson five stars for this clever work, but it grinds too fine.

Lekson, an expert on Southwestern archaeology, presents a provocative thesis about the civilization that produced the great houses in New Mexico's Chaco Canyon. He proposes that Chaco Canyon was one of three successive capitals of a politically integrated region. According to Lekson, a ruling elite emerged at Chaco and perpetuated itself by moving a ceremonial city along Chaco's meridian. Lekson writes in an engaging and often deliberately provocative style. This is as fun as serious archaeology gets, though Lekson sometimes repeats his points. The book is well illustrated with diagrams and black and white photographs.

hintzer@msn.com from Virginia, USA , 21 May, 1999 Provides provocative new views of the Anasazi culture A book that breaks the mold of most published archaeology literature. "The Chaco Meridian" takes an entertaining world view approach to the Anasazi culture, building a case for long distance interaction between Chaco, Paquime and further south into Mexico. Lekson presents information in a way that is refreshing and thought provoking (the book was difficult to put down once I began to read). Lekson discusses architectural and archaeological relationships that appear to be very obvious, yet he is one of the first to openly package Chaco, Aztec, Paquime and the general southwestern US into a common culture, and make these ideas available to the general public. There are no geopolitcal or academic borders in this book. Thanks for the good reading !

Life Magazine, for as long as it has been in existence, has been known for its vivid portrayal in words and photographs of life's events, both joyous and tragic. This book is no exception. How could anyone read about the devastating events of September 11, 2001 and not be moved. Throughout "One Nation" the reader will recapture the events as they unfolded, meet both survivors and courageous rescuers, and still be left with that plaguing question, "in this century, in a time of peace and prosperity, how could this horrific event possibly have happened?"

One need not be an American to appreciate this book, for the tragic events pictured here could happen anywhere. Where, is only a matter of geography. It is not appropriate to say it is an enjoyable book to read, for it is not. The events revealed here defy description and are so horrific they will stay with you forever. However, the book is a compelling one to read. For those who do not live near New York, it puts the reader in touch with the reality of the events. Life Magazine has produced a moving and impressive account, both in words and photographs, of what will become an unforgettable time in history. "One Nation" shows through the eyes of endless rescue workers, from all walks of life, that the world with all its tragedy, unpredictability and despair is also still a world filled with tremendous compassion and love for one's fellow man.

I picked this book up to read now, 9 months after the attacks of September 11th and found myself becoming choked up all over again. The photos are of course of the highest quality of composition and emotion, as you would expect from Life Magazine. The illustrated timeline brings the day back into focus, and now that time has given some distance, allows us to look anew at how the day unfolded. But of course, in any kind of tragedy, it is the human elements that have the most impact - and this book presents that excellently. Stories of heroism, tragedy, chance, determination and sadness brought tears to my eyes. The overwhelming shock of the events have worn off for the most part, but these stories remind us of what the day meant to people. The section of photographs of individuals against a stark white background drives home the smallest human element of an overwhelming tableau. The people focused upon are there for a reason, and even though just being there and taking part in the aftermath should be reason enough, most of the subjects have additional connections that ties them all together in a web of tragedy and redemption. This is a book to treasure and to use to show those that come after us what this day meant to America.

The editors of LIFE magazine have put together a splendid testimonial to all of the victims of September 11th. This is a volume that should be on the coffee table of every American household and in every school library.

In great detail, LIFE recreates that day with pictures, eyewitness reports, and graphics, that will further enhance your knowledge of exactly what happened. The pictures are stunning and at times they bring the action rushing back into your mind.

This is not the kind of book that you can just pick up and read. This is a book that you thumb through on a periodic basis to remind yourself that we are a target. It is the kind of book that you have to buy so your kids and grandkids will be able to understand what happened.

We are the only nation that could have come through this attack with renewed patriotism. This book does everything it can to remind the reader that we are truly the land of the free and the home of the brave.